Frequently Asked Questions
FREE FABRIC SAMPLES
Email us today at email@example.com to receive free fabric samples. We ship all fabric samples the same day.
LOOKING FOR A SPECIFIC PRODUCT NOT LISTED?
We do have stock of many fabrics such as 300gsm, light, chromakey & coloured molten, sheers, filled cloth, sharkstooth gauze & UV resistant fabrics but haven't added these to the webpage as of yet. We also have access to hundreds of specialist fabrics including special wool and velvet fabrics. Please let us know if you are looking for a fabric that we do not have listed and we will let you know if we can provide it to you. We will endeavor to meet your requirements as quickly and most cost effectively as possible and promise to respond to your request the same day.
Please note that we only offer full rolls. We do not offer cut lengths of fabric.
INSUFFICIENT STOCK OR OUT OF STOCK
Please email us at firstname.lastname@example.org if you are looking to purchase a product that is out of stock or if there is not enough rolls of a certain fabric. We will be able to let you know exactly when we are expecting more supply to meet your requirements.
DEFECTS IN FABRIC
Please note that a roll may sometimes have defects such as small oil spills. When this is the case, the defect will be marked and an additional metre per defect is added to the roll free of charge. E.g. if a 50m roll has one small defect, the roll will be 51m long to allow for the defect. We do our best to quality check all rolls, however if a defect is missed, please let us know immediately and we will refund you for the wasted material. Please note that if the defect is marked and additional meterage is provided, we cannot offer a return or refund.
If a product is listed as *PRE-ORDER*, this means that we are currently expecting stock of this fabric shortly and it is available for pre-sale. To ensure you don't miss out, please select the rolls you'd like to purchase and check out as usual. We will not charge you for the order until we receive the stock and dispatch the order. Please let us know if you wish to cancel your order anytime prior to us dispatching your order. We will keep you updated of any delays.
If the roll is available in the drop down menu, it means it is in stock! All stocked rolls will be shipped directly from our Melbourne warehouse within 1 business day.
We can ship to any business within Australia. Please insert your delivery location when checking out for pricing. Please note that we cannot ship to residential addresses. For residential customers, we deliver to the nearest transport depot. For customers outside Australia, please email us at email@example.com for freight pricing.
Pay on Invoice
THE ANSWER YOUR LOOKING FOR NOT HERE?
Please feel free to email us anytime if you have any questions about any of our products including issues with the website, shipping etc. We will always get back to you the same day. Thank you for supporting Stage Fabrics Direct.